ServiceTitan’s S-1 AGI Teardown: Building a Durable Growth Moat in the Trades Industry

ServiceTitan’s recent S-1 filing offers a fascinating case study of how vertical SaaS companies can build what we call a “Durable Growth Moat”, i.e., the combination of intrinsic strengths and resilience factors that protect against competitive, technological, and market disruptions.

— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — —

Subscribe to my newsletter for insights into the impact of GenAI and other disruptive technologies on business models.

— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — —

ServiceTitan represents an ambitious attempt to modernize the $1.5T trades industry through integrated, vertical-specific software. The company is a vertical SaaS leader that serves plumbing, HVAC, and electrical businesses with a comprehensive operating platform. The company’s platform addresses five critical operational centers: CRM, FSM, ERP, HCM, and FinTech. This integrated approach differentiates ServiceTitan from point solutions, creating a true operating system f…